Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-jumeirah-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy outlines our practices regarding the collection, usage, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  1. Utilize our applications and services as an authorized user.
  2. Visit any of our websites that link to this Privacy Policy statement.
  3. Communicate with us via email, phone, text messages, or other channels.

Personal Data Collection

We collect various types of personal information, including:

  1. Account Information: Details required for creating and managing your user account, such as username, email address, and password.
  2. Payment Information: Data related to transactions, including payment method, billing address, and order history.
  3. Financial Information: This may include bank account details or financial records, if you choose to make payments through our secure systems.
  4. Purchase Information: Details about products or services bought from us, including quantities, dates, and prices.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  6. Location Data: Geographic coordinates and information provided when you use our services on a mobile device.
  7. Feedback: Any comments, reviews, or ratings you share with us, along with the corresponding metadata.
  8. Social Media Information: If you interact with us through social media platforms, we may collect data from those accounts, including your public profile information and content you choose to share.
  9. Product Information: Details about products or services of interest that you provide when seeking information or making inquiries.

We gather this data through various methods: user input forms, account registration, browsing activities, server logs, cookies, and third-party partners.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary: These cookies enable basic functions and navigation on our site. They cannot be blocked without impacting functionality.
  • Preference: Cookies store user preferences and settings, allowing us to provide personalized experiences.
  • Analytics: Tracking data is used to understand how visitors interact with our website, helping us improve its performance and content.

Users can manage their cookie choices through our Cookie Manager, which provides control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for collection, which may include:

  • Completing transactions and providing services requested by you.
  • Complying with legal obligations and regulatory requirements.
  • Conducting analytics and improving our website and services.

Once the data is no longer required or its retention period expires, we delete or anonymize it to ensure your privacy.

Security Measures

We prioritize the security of your personal data by implementing robust measures:

  • Encryption of data during transmission and storage to protect against unauthorized access.
  • Engaging secure third-party processing partners who adhere to industry standards for data protection.
  • Regularly reviewing and updating our security protocols to adapt to evolving threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data in error, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access, rectification, or erasure of your information.
  • Right to restrict processing, request portability of data, or object to specific uses.
  • Non-discrimination in services provided based on exercise of these rights.

To exercise any of these rights, please reach out to our privacy team at your earliest convenience. We will assist you within the bounds of applicable laws and regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy:

We value your trust in our handling of personal data, and we are dedicated to maintaining transparency and security throughout our operations.